100% refunds are given for classes canceled by the instructor or by Enrichment Programs.

Written requests will be given a 90% refund one (1) business week before the start of the class. We cannot accommodate refund requests after this time, including illness appeals.

Injury requests for refunds are considered on a case-by-case basis for a partial 50% refund. Documentation is required for consideration.

Students with disruptive behavior may be removed from class with no refund given. This includes eloping, refusing to come inside, refusing to transition to another class, any physical contact with another student, profanity, destruction of another student's projects or personal belongings, and other behaviors as needed. We do not provide one-on-one care; this is a group activity. All students must be able to attend this environment and stay with the group and activities.

 

Class fees are not prorated for late enrollment, missed classes, non-attendance, or inclement weather.

Requests must be made during business hours Monday-Friday, 8:00 am - 5:00 pm. Requests made after business hours or during an Eanes ISD holiday will be considered as the following day. (ex: a request for a refund made at 10:00 pm on a Monday night will be treated as a request made on a Tuesday morning. A request made during Spring Break on a Wednesday will be treated as a request made on the returning Monday.)