100% refunds are given for classes that are canceled by the instructor or by Enrichment Programs.

A 90% refund will be given for written requests received at least one week before the start of the class. We are unable to accommodate refund requests after this timeframe, including those related to illness or quarantine appeals.

Injury requests for refunds are considered on a case-by-case basis, with a partial 50% refund available. Documentation is required for consideration.

Students with disruptive behavior may be removed from class without a refund. This includes eloping, refusing to come inside, refusing to transition to another class, engaging in physical contact with another student, using profanity, destroying another student's projects or personal belongings, and other behaviors as needed. We do not provide one-on-one care; this is a group activity. All students must be able to attend this environment and stay with the group and activities.
 
Class fees are not prorated for late enrollment, missed classes, non-attendance, or inclement weather.

Requests must be made during business hours, Monday through Friday, 8:00 am to 5:00 pm. Requests made after business hours or during an Eanes ISD holiday will be considered as the following day. (ex, a request for a refund made at 10:00 pm on a Monday night will be treated as a request made on a Tuesday morning. A request made during Spring Break on a Wednesday will be treated as a request made on the returning Monday.)